FAQ
No. Miss Jane Originals' merchandise is only sold by Miss Jane Originals because Miss Jane Originals designs and makes its one-of-a-kind merchandise.
Q 2. Is there a limit on how many of the same items that I can buy?
Yes. Miss Jane Originals specializes in one-of-a-kind merchandise.
Q 3. How much are shipping charges?
Miss Jane Originals provides free flat rate shipping on all orders except express and overnight orders, which must be paid by the customer and are not refundable.
Q 4. How do I track my order?
A shipment notification e-mail will be sent to the customer when the order(s) has/have been shipped. Tracking information will be included in the e-mail.
Q 5. Do you ship to P. O. boxes?
No. The signature and telephone number of the person who placed the order are required upon delivery.
Q 6. Do you ship internationally?
No. Shipping is limited to the continental United States, Alaska and Washington, D.C.
Q 7. Which shipping carriers do you use for shipping?
United States Postal Service is the shipping carrier that we use.
Q 8. My order didn't arrive when it was supposed to. What should I do?
Contact Miss Jane Originals immediately if your package(s) is/are not received according to the tracking scheduled delivery. Hesitation could result in complete loss because the US Postal Service has a limited time that it will investigate and reimburse the insured value of the packaged merchandise.
Q 9. How long will delivery take?
Standard shipping usually takes 3-5 business days from the date of shipping. Priority mail service delivery is 1-3 business days from the shipping date.
Q 10. How do I return an item?
We are glad to accept returns of saleable merchandise for a full refund or exchange for another one-of-a-kind item of the same price. Refunds will be credited to the original form of payment--credit card, debit card, etc. All returns are at the expense of the customer. Please read our Return Policy for additional important information.
Q 11. When will my order ship?
Usually, orders placed before 12:00 p.m. CST/CDST--Monday through Friday (excluding holidays) will ship the same day. If your order is placed after 12:00 p.m. CST/CDST on Friday, it will be processed the following Monday (excluding holidays).
Q 12. What is the return policy for items purchased from Miss Jane Originals?
Please see Q 10. above as well as our Return Policy.
Q 13. What payments do you accept?
We accept PayPay. You may pay through PayPal with Visa credit or debit, Mastercard credit or debit, American Express (AMEX), Discover, Venmo, US Postal Service money order Cash on Delivery (COD).
Q 14. When will my credit card be charged?
After placing your order, your credit card will be charged within a few seconds providing there is enough credit in your account.
Q 15. Do you offer e-gift cards?
Yes. They are in denominations of $50.00, $100.00 and $200.00. A gift card can be used in multiple orders until it is fully redeemed.
Q 16. What if my order is damaged during shipping?
If your ordered merchandise is damaged during shipping, it must be immediately returned to the merchant. If the merchandise is not repairable, the purchaser will receive a credit or may choose another item of the same price. All returns will be at the expense of the customer.
Q 17. Do I have to order online?
Yes. Miss Jane Originals is an online retailer, therefore, you can only order online.
Q 18. Do I have to be at home to receive my delivery?
Yes. The signature and the telephone number of the person who placed the order are required upon delivery. If the postal delivery person leaves a notice that your package may be picked up at the post office, you may pick up your package there, but your signature and telephone number are still required.
FAQs: Custom Apparel
Q 1. Do I need to make an appointment to have a garment custom designed and made?
Yes. An appointment provides you with your one-on-one private meeting with the designer to discuss your desires with out interruption.
Q 2. How far in advance should I book my initial appointment?
Your initial appointment should be booked as early as possible from your wear date to insure that your garment will be completed prior to your deadline. This helps to account for any unforeseen events that may occur.
Q 3. What happens at the first appointment?
At the initial appointment the type of garment and general style, color appropriate fabric, the base cost of the garment, discussion of the design process and general working guidelines, taking body measurements and payment of consultation fees and/or deposit.
Q 4. What forms of payment do you accept?
We accept personal checks or cash for the consultation and or deposit and cash or postal money order for final payments.
Q 5. Do I need to bring anything to my first fitting appointment?
Yes. For EACH AND EVERY fitting, you must bring and be fitted in everything that you are going to wear underneath the garment--bra, shoes with the same heel height that you intend to wear with the garment, pantyhose, Spanx, etc. If you change or omit any of the aforementioned that you intend to wear with your garment, you change the fit of the garment and additional fabric may need to be purchased. Be sure to purchase any underpinnings and shoes, if necessary, BEFORE your first fitting.
Q 6. What is the price range of a couture dress or gown?
Price is determined by design details, type of fabric and its price, and any embellishments such as beading.
Q 7. If I live in a distant town or out of state, can I have a garment made for me if I send my measurements?
No. More is involved in creating and making a custom garment than just your measurements such as body symmetry, position of shoulders, posture, neck length, facial shape, etc. Additionally, measurements may not be taken accurately or properly.
